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Privacy Policy

MALENA APP PORTAL LLC PRIVACY POLICY

This Privacy Policy governs data collection, maintenance and disclosure as well as use of the website and the mobile application, located at  https://malenaapp.com/

and https://play.google.com/store/apps/details?id=com.malenaapp https://itunes.apple.com/app/id1370878283?mt=8

and its associated content, software and platform (collectively the “Platforms“) provided by Malena App Portal LLC, a limited liability company holding trade license no. 1395568  (hereinafter “us”, “we”, “our” or the “Company”).

Individuals who choose to access and use the Platforms (hereinafter “you” or “User(s)”) consent to the data practices described in this Policy as well as our Terms and Conditions  https://malenaapp.com/terms-conditions/

and our Terms of Payment (hyperlink to Terms of Payment). All definitions, capitalized terms and interpretations used in our Platform’s Terms and Conditions (hereinafter “Terms”) and our Platform’s Terms of Payment (hereinafter “Payment Terms”) have been adopted in this Privacy Policy.

Upon accessing the Platforms, including any version of the Platforms that have been amended to geographically suit its Users, you will be asked to consent to being bound by this Privacy Policy, our Terms as well as our Payment Terms. Users are hence advised to review this Privacy Policy, our Terms and our Payment Terms prior to use of our Platforms. If a User does not wish to consent to our Privacy Policy, our Terms and/or our Payment Terms, we reserve the right to refuse to that User access to the Platforms.

We we reserve the right to use any information relating to an individual who accesses the Platforms (hereinafter “Personal Information”), for the purposes of statistical analysis and improvement of the Platforms. By using the Platforms, Users agree to the collection and use of their Personal Information in accordance with this Policy.

  • INFORMATION COLLECTION AND USE
      1. This Privacy Policy applies to the processing of Personal Information in connection with any provision of Services offered by the Company to current or prospective clients.
      2. We may collect Personal Information about you as necessary to pursue our legitimate business interests (except where such interests are overridden by the interests, rights or freedoms of the data subject). We additionally use Personal Information and other data to:
        1. make the Platforms available for your use;
        2. provide Services you request;
        3. process any transactions that take place using the Platforms;
        4. manage, develop and improve our Platforms and other Services;
        5. perform our marketing and sales operations;
        6. protect our employees, affiliates, customers and assets; and
        7. ensure compliance with laws and regulations
      3. You are responsible for ensuring the accuracy of the Personal Information that you submit to us. Inaccurate information may affect your experience when using the Platforms and our ability to contact you as described in this Policy.
      4. When providing Personal Information, collected through use of our Platforms, Users agree to the use, processing and storage of Personal Information in countries which may have data protection laws that differ from the laws in the User’s country.
      5. We may, from time to time, receive information about you from third parties. In this case we will have informed you when we collected that data if we intend to share the data internally and combine it with data collected on our Platforms. We will also have told you for what purpose we will share and combine your data.
      6. In furtherance of providing you the Services through the Platforms or otherwise, we may from time to time share Personal Information collected from you with third parties, with any such data to be limited to the purpose and use as requested by the respective third party.
      7. If at any time you would like to update your Personal Information, you can do so by logging into your account to access your account profile page.
      8. If Personal Information is mistakenly posted by you on our Platforms and would like it removed, you can send us an e-mail at info@malena.ae to request that we remove it. We do not guarantee our ability to remove your Personal Information, whether as a whole or in part.
  • LOG DATA
    1. By accessing the Platforms, Users grant consent to our use of their Personal Information in line with this Privacy Policy. We will only use Personal Information that has been collected lawfully and all Personal Information shall be treated as confidential.
    2. We ensure that any Personal Information is processed in a way that values your privacy rights. You have the right to object to processing as explained in the data subject’s rights to restriction of, or objection to, processing of Personal Information.
    3. The Personal Information we collect may include (without limitation):
      1. e-mail addresses, active phone number(s), date of birth, nationality, gender, any search item that the User enters on the Platforms and any other content that the User might share with us while they use the Platforms;
      2. technical information, including the internet protocol address used to connect the User’s computer or mobile phone to the internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
      3. non-personal identification (hereinafter “Non-Personal Information”) about Users, including, technical information about the User’s means of connection to the Platforms, the date and time Users visit the Platforms, the specific pages Users visit on the Platforms and other similar information. We do not link Non-Personal Information with any personally identifiable information.
    4. Except as described in this Privacy Policy, we will not share your personal data to with third parties without the consent of the data subject, unless for:
  1. in compliance with our duties and contractual obligations to our Users;
  2. responding to duly-authorised information requests from police and governmental authorities;
  3. complying with law, regulation or court order;
  4. enforcement and protection of our rights and properties;
  5. protection of the rights or personal safety of our employees and third parties with respect to using our property when allowed, and in each case in compliance with applicable laws; and
  6. when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
    1. If you have given your consent to us contacting you with marketing information and updates about our Company, we may use your contact information to notify you via e-mail correspondence of information about our Platforms and its Services and Content. If you do not wish to see any such information, we will include in any such e-mail an opt-out link by which you can opt-out of receiving such e-mails.
    2. From time to time and upon receiving consent from the User, we may also conduct online research surveys through e-mail invitations, pop-up surveys and online focus groups. When participating in a survey, we may ask you to enter Personal Information. The Personal Information you submit in a survey may be used by us for research and measurement purposes, as described below, including to measure the effectiveness of content, advertising or programs available on the Platforms. When our market research surveys collect Personal Information, we will not knowingly accept participants who are under the age of 18. Market research surveys conducted by or on behalf of the Company will contain a link to this Privacy Policy.
    3. We are committed to protecting the privacy of children. We do not collect Personal Information from any person whom we know for certain is below the age of 18 years of age (hereinafter “Child”). A parent or guardian is solely responsible for supervising the Child’s use of the Platforms. The parent or guardian of the Child assumes full responsibility for ensuring that the registration information is kept secure and that the information submitted is accurate. The parent or guardian also assumes full responsibility for the interpretation and use of any information or suggestions provided through the Platforms for the Child.
    4. We keep track of the pages our Users visit within the Platforms. This data is used to deliver customized content within the Platforms to Users whose behaviour indicates that they are interested in a particular subject area. The Platforms use tracking pixels to collect information that help the Company provide Services to Users. Please note that any “do not track” signals sent by the User’s web browser or other mechanism have no effect on the collection of personally identifiable information by the Platforms. In addition, third parties who perform data analytics for the Platforms, may collect personally identifiable information on the User’s online activities while using the Platforms. Third party affiliates of the Company may have different policies with respect to “do not track” signals and we make no representations with respect to such policies.
    5. We may also use third party advertising companies, who may use some of your Personal Information (not your name, e-mail address, telephone number(s), MPS Services booking history, or other confidential information), to display advertisements that may interest you.

 

  • COOKIES

 

    1. Cookies are files with small amounts of data, which may include an anonymous unique identifier. We use cookies to collect information, to let us know that you are a prior user. This information may include internet protocol addresses, browser type, internet service provider, referring/exit pages, the files viewed on our Platforms (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data. Cookies are not used to store other Personal Information. Users can instruct their web browser to refuse all cookies or to indicate when a cookie is being sent. However, if Users do not accept cookies, they may not be able to use some parts of the Platforms.
    2. Third parties under contract with the Company may use cookies to collect Non-Personal Information about your usage of the Platforms. These third party service providers may use this information to help the Company deliver Services on the Platforms based on your browsing activity. We may further tailor the advertising on the Company and these third party sites based on additional Non-Personal Information to the extent known by us or these third parties.
    3. We also use cookies in order to enable us to conduct surveys for our own use and on behalf of our advertisers. These cookies are used to determine whether you have seen certain content or advertising so that we may request your opinions. We may also use cookies to authenticate respondents or to help you pick up where you left off in a survey. If you have cookies disabled, you may not be able to participate in some surveys.

 

  • SECURITY

 

    1. We adopt standard data collection, storage, processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of Users’ Personal Information, and data stored on our Platforms.
    2. In accordance with the European Union General Data Protection Regulation 2016/679 of 27 April 2016 (hereinafter “GDPR”), the Company shall implement relevant data protection procedures in order to ensure compliance with the GPDR.  Users of the Platforms residing in the European Union and/or within the applicable jurisdiction of the GDPR will be subject to the protection mechanisms prescribed thereunder.
    3. We do not sell, trade, or rent Users’ Personal Information to others. We may, however, share generic aggregated demographic information, not linked to any Personal Information with our business partners and trusted affiliates for the purposes outlined above in accordance with the aforementioned Clause 4.2.
    4. We endeavour to exercise our best efforts to keep your information secure. However, we cannot guarantee the safety of your Personal Information and therefore shall not be held liable in the event of a breach of security beyond our reasonable control.
    5. We encrypt the transmission of your Personal Information (including any personal information collected from various tools on our Platforms) or use secure socket layer connections technology to ensure security and confidentiality.

 

  • MAINTENANCE OF INFORMATION AND DATA

 

    1. We hold your Personal Information, as well as any other data collected hereunder, only as long as we have a valid legal reason to do so, which includes providing you with the Services you have requested, maintaining the Platforms, meeting our legal and regulatory obligations, resolving disputes and enforcing our contractual, legal and moral obligations. The length of time for which we keep different types of Personal Information can vary, depending on why we originally obtained them, the reason we process them and the legal requirements that apply to them.
    2. When setting our data retention and deletion timescales we take into account a range of factors including applicable regulations and standards relating to taxation, payment processing and complaint handling, the need to prevent or detect crime or other misuse of our Services, and audit requirements. To fulfil our requirements, some of your personal data will need to be retained for a period of time after you cease to be a customer. When we no longer need it to fulfil the above requirements, we will delete it securely. Where we wish to retain any information for analysis purposes, we will first anonymise it so that it can no longer be linked back to an individual. Please note that if you opt out of receiving marketing from us, we will still need to keep your contact details in order to suppress them from future marketing activity.
    3. In the event of a corporate change in control resulting from, for example, a sale to, or merger with, another entity, or in the event of a sale of assets or a bankruptcy, we reserve the right to transfer your Personal Information to the new party in control or the party acquiring assets. In the event of such a change, your Personal Information will continue to be treated in accordance with this Privacy Policy unless any changes to the Privacy Policy are made in accordance with the Clause 6 below.

 

  • CHANGES TO THIS PRIVACY POLICY

 

This Privacy Policy shall remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediate after being posted on this page. We reserve the right to update or change our Policy at any time and therefore, Users are encouraged to frequently visit these sections in order to be updated about changes or modifications. Your continued use of the Platforms after we post any modifications to the Policy will constitute your acknowledgement of the modifications and your consent to abide and be bound by the modified Policy.

 

  • ACCEPTANCE OF THESE TERMS

 

By using the Platforms, Users signify their acceptance of this Privacy Policy. We reserve the right to alter, modify and/or amend any one of the provisions stated herein without prior notice to any User. Continued use of the Platforms following any alterations, modifications and/or amendments will be deemed as the Users’ acceptance of those changes.

 

  • CONTACTING US

 

If you have any questions about this Privacy Policy, the practices of our Platforms, or our dealings with the Platforms, please contact us at:

Telephone : 009714 340 2013

E-mail: info@malena.ae

This document was last updated on: June 3 2019

Contact Us

Office 102, Metropolis Tower
Business Bay, Dubai

600500967

 info@malena.ae

About

At Malena APP , we believe there is a better way to cut cost when operating your business . A more valuable , less invasive way where customers are earned rather than bought .

© Copyright 2019 Malena App. All rights reserved.