Thank you for visiting or using the Malena application (“Platform”). The Platform is owned and operated by Malena App LLC and together with the Platform, is referred to collectively as “Malena” in this Privacy Policy. This Privacy Policy is to be read in conjunction with the Platform T&Cs.

References to “we,” “our,” and “us” means Malena.

References to “you” and “your” means persons or users initiating bookings or those reviewing or using the Platform in any manner.

The Platform provides a wide range of information and third party services to visitors. Like other similar technology platforms, we also collect information from our visitors, including personally identifiable information (your full name, e-mail address, phone number) and non-personally identifiable information (e.g. aggregate statistics about what parts of our Platform are most popular).

This Privacy Policy is designed to tell you about our information collection practices at this Platform – that is, the ways we collect information; what kinds of information we collect; why we collect information; how we use information we collect; with whom we share information we collect; how you can access, amend, and delete information we collect from you; and what kinds of security we use to protect information you provide.1

Before using this Platform – and particularly before submitting personally identifiable information via this Platform – you should read this entire Privacy Policy. Use of this Platform constitutes your agreement to the terms of this Privacy Policy.

If the terms and conditions of the Privacy Policy are not acceptable to you, please do not submit any personally identifiable information via this Platform.


Please be aware that this Privacy Policy applies only to this Platform. Within the Platform, you may see links or references to other websites which are not covered by this Privacy Policy and are likely to have different information practices.

We encourage you to read the privacy policy of each third party website or technology platform or application (“External Sites”) you visit or use. We provide any third party references and links for your convenience only and this should not be construed as an endorsement of External Sites in any manner. You are solely responsible for any interactions you may have with any External Sites.


This Platform collects information from its visitors and users in 2 ways: actively and passively. Active information collection refers to instances in which we gather information from you when you register as a user on the Platform or make a booking, or if you sign up for an electronic newsletter, or if you send us a message via an e-mail reply mechanism provided by this Platform. Active information collection can include both personally identifiable information (e.g., your full name or information that is unique to you) and non- personally identifiable information (e.g., if we were to ask for your first name and a list of the top three things you like about our Platform). Passive information collection refers to instances in which we collect information from you that you have not actively provided (please see the next section of this Privacy Policy for a summary of our passive information collection practices).

We may require you to pay with a credit card, debit card or Paypal for services on the Platform. We will collect a user’s credit card number or other financial institution information such as bank account numbers and will use that information for the billing and payment processes, including but not limited to the use and disclosure of such credit card number and information to third parties as necessary to complete such billing operation. Verification of credit information, however, is accomplished solely by the user through the authentication process. User’s credit card or debit card details are transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the highest possible degree of care as per current technology. However, the Platform provides you an option not to save your payment details. You are advised, however, that internet technology is not full proof safe and you should exercise discretion on use.

Registration Information

If you are interested in receiving electronic updates, alerts, and other information from us regarding this Platform, you must provide us with an e-mail address. We may also ask for optional information, such as how you found us, to help us better serve you and other users in the future.

In completing your registration as a user on the Platform, we may ask for the following information:

– Name

– Email address

– Active Phone number

– Date of birth or Age

– Sex

– Nationality

We may also provide you with the option to register with the Platform using your profile on Facebook or Google Plus or another social media platform. In you use this option, we will receive the information you have registered with that particular social media platform


We welcome your comments and feedback regarding this Platform and third party services and functionalities. This Platform provides an e-mail address that permits you to send us your own e-mail address, comments, and any other information you choose to include. E-mail is not secure and we cannot provide you with any guarantees in this respect. As a result, you should carefully consider what information you wish to send to us via e-mail or through this feedback option.


We may use special technologies to passively collect information while you are visiting the Platform (that is, you do not actively provide this information). These technologies allow us to collect certain kinds of nonpersonally identifiable information, including but not limited to your Internet domain name, the type of web browser you use, the operating system you use, the date and time of your visit, the specific pages you visit, and the address of the website you visited prior to entering the Platform. We do not link this passively collected information with personally identifiable information you have actively provided elsewhere on this Platform. We reserve the right to share with third parties, including our business partners and advertisers, the anonymous aggregated information that we have passively collected via this Platform.


This Platform uses passive methods to collect and store non-personally identifiable information about you, either temporarily in connection with your Internet Protocol (IP) address (similar to a temporary or session cookie, and deleted once you close your browser window) or more permanently on the hard drive of your computer (similar to a permanent or persistent cookie). This Platform may also use session cookies so that you do not have to fill in the same information from page to page within the Platform. If you elect not to receive cookies, you may be able to view some, but not all, of the content on this Platform.

We may also use geographical positioning satellite systems to identify the general country or city or area of your location in order to provide you the Services.


The personally identifiable information we collect from you will only be used and disclosed in accordance with this Privacy Policy or as specifically disclosed to you at the time you provide the information. We will not sell, lease, transfer, share, or otherwise permit access to your personally identifiable information with any third parties other than as described in this Privacy Policy. We reserve the right to sell, lease, transfer, or otherwise share without restriction aggregated, de-identified, and other non-personally identifiable information regarding Platform usage, sales, traffic patterns, demographics, and other statistics about our Platform or those from whom we collect information via the Platform. We reserve the right to use, store or disclose personal information provided via this Platform as necessary to respond to your requests, help and facilitate your bookings on the Platform, comply with applicable laws, regulations, legal processes, and law enforcement inquiries, as required by litigation, to take precautions against liability, and protect the security and integrity of the Platform and the safety of its users.

For clarification, the Platform does not intend to, and will not store any financial information relating to you.


We may collect personally identifiable information from you that you do not want collected. Toward that end, we indicate at all active information collection points whether requested information is required or optional. We also attempt to tell you at the point of collection and in this policy what the consequences will be (e.g., inability to access important functions of the Platform, less tailoring of information to match your interests, etc.) if you do not provide the required or optional information. When you submit personally identifiable information via this Platform, whether such information is required or optional, you consent to its disclosure and use in accordance with this privacy policy. If you ever decide that you do not wish to receive information from us regarding the Platform, you may opt out of receiving this information by contacting us by e-mail us at

To respond to your request or inquiry, we may require follow-up or contact information to allow us to verify that you are the person authorized to view the information you are requesting. We may, at our discretion, refuse to allow you access to certain information if, in our view, to provide such access would jeopardize another person’s privacy; would violate any applicable federal, state, or foreign law, regulation, or directive; or would unreasonably burden this Platform.


Although we take reasonable steps to protect the personally identifiable information that you provide via this Platform, no system is 100% secure or error-free. Therefore, we do not, and cannot, guarantee the security or accuracy of the information we gather.


This Platform is not directed to, and does not seek to collect personally identifiable information from, children under the age of 18. Nevertheless, if we are informed that we have collected information from someone in this age category, we will take reasonable steps to delete that information subject to applicable law requirements.


We reserve the right to change this Privacy Policy at any time, in our sole discretion. If we do change the Privacy Policy, the new Privacy Policy will be posted here, along with its revision date, and all information collected following the posting of such changes will be subject to the new Privacy Policy.

We want you to know, however, that before we use or disclose your previously collected personally identifiable information in a materially different manner from that to which you agreed, we will first secure your affirmative consent for such use or disclosure. If such consent is not provided, we will use your personally identifiable information in accordance with the Privacy Policy in effect at the time we collected the information.

We encourage you to check this Privacy Policy periodically and – at a minimum – before each instance in which you provide personally identifiable information through this Platform.

Last Updated on April 2018

Malena App ®